Terms

CCPAS Terms of Shipping

Delivery Schedule

We aim to deliver your order as quickly as possible. We will normally send your order to you within three days of receipt. Though please allow 28 days upon receipt of your order to you receiving your goods. If you require your goods more urgently then please let us know and we will endeavour to send them to you for the required date.

Postage and Packing

This will be added automatically to your order where appropriate.

To Change or Cancel an Order

If you wish to change or cancel an order prior to your goods being despatched please notify us in writing by emailing orders@ccpas.co.uk or by telephone  on 0845 120 45 50

We will refund the total price of the goods including any delivery charges to the original debit/credit card used in the transaction.

We will process the refund within 7 working days following your written notice of cancellation providing the goods have not been dispatched.

Returns and Refund Policy

The Consumer Protection (Distance Selling) Regulations 2000 provides the right to cancel an order within 7 working days beginning the day after the goods have been received.

If you have received damaged or incorrect goods, or if you wish to return unwanted goods, please notify us within the 7 working day period, in writing by emailing orders@ccpas.co.uk or by telephone  on 0845 120 45 50.

Please return the goods to us within 14 days from the notice of cancellation date. We recommend the goods are returned by recorded delivery so that you have proof of postage. We cannot accept responsibility for goods lost in transit.

The goods must be returned in their original packaging, stating the reason for the return.

Please return to:

CCPAS, Unit 2 Rosedale Nurseries, Greenbox Storage Complex, College Road, Hextable, Kent, BR8 7LT.

The goods should be returned to us before we can action a refund. We will not be responsible for the cost of returning the goods to us unless they are faulty or delivered to you in error. A refund of the delivery costs you have incurred when returning the goods to us, no greater than the original delivery charge, will be given in the instance of incorrect, damaged or faulty goods.